At Fnacker, we are committed to delivering the highest level of customer service and ensuring your satisfaction with our digital products. While disputes are rare, we have established a clear and fair process to address any concerns you may have regarding your purchase.

1. Contact Customer Support

If you experience any issues with your order, please contact our Customer Support team as your first step. You may reach us via email at support@fnacker.com or through the contact form on our website. Our team will carefully review your inquiry and work with you to find an appropriate solution.

2. Provide Order Information

To expedite the resolution process, please provide:

  • Your order number

  • Date of purchase

  • A detailed description of the issue

This information will allow us to better understand and address your concern promptly.

3. Assessment and Investigation

Upon receiving your complaint, our team will:

  • Review the details provided

  • Request additional information or supporting documentation if needed

  • Conduct a thorough assessment of the issue

Your case will be handled with professionalism, confidentiality, and respect at all times.

4. Proposed Resolution

After our review, we will propose a resolution, which may include:

  • Re-delivery of the digital product

  • Correction of technical issues

  • Refund (in rare cases, as outlined in our Refund Policy)

  • Any other reasonable action deemed appropriate

You will be informed of the proposed solution along with an explanation.

5. Mutual Agreement

We encourage open communication. If you have questions or feedback about our proposed resolution, you are welcome to discuss them with us. Our goal is to reach a solution that is fair, transparent, and satisfactory for both parties.

6. Resolution Implementation

Once an agreement is reached, we will implement the resolution promptly and efficiently to ensure your issue is fully addressed.

7. Escalation

If you feel that your concern has not been resolved adequately, you may request to escalate the matter to a supervisor or higher management within Fnacker. We are committed to giving every escalation our full attention until the matter is resolved.

At Fnacker, we highly value our customers and strive to maintain long-term trust and satisfaction. We are confident that our dispute resolution process will help us address any issues effectively and provide you with a positive experience.